Our promise
If something is wrong with your order, we will make it right. Because these are ingestible herbal products, we can only accept returns in the circumstances below — this protects every customer’s safety.
We will replace or refund
- Any bottle that arrives broken, leaking or with a damaged seal.
- Any item that is not what you ordered.
- Any product delivered within three months of its expiry date.
We cannot accept
- Opened or part-used bottles, unless the product itself is faulty.
- Products returned more than seven days after delivery.
- Items bought from a third-party retailer rather than this store.
How to raise a claim
Message us on WhatsApp or email info@laraiborganicstore.com within 48 hours of delivery with your order number and a photograph. We respond within one working day and arrange a free pick-up where a return is needed.
Refund timing
Approved refunds are issued within 5–7 working days — to the original payment method for card and wallet orders, or by bank transfer or JazzCash for cash-on-delivery orders.