This policy explains what Laraib Herbal Pharma collects when you use laraiborganicstore.com, why we collect it, and what you can ask us to do with it. We are the data controller. You can reach us at info@laraiborganicstore.com or at Plot # 25-26, Main Dera Muhdi Road, Near Bahawalpur Bypass, Multan, Pakistan.
What we collect
- When you order: your name, delivery address, phone number and email address. We need these to pack, dispatch and deliver your parcel and to contact you about the order.
- When you pay: the payment method you chose and whether the payment cleared. If you pay by card or wallet, those details are handled by the payment provider — they never reach our servers and we never see or store your card number.
- When you create an account: your email address, a password stored only as a secure hash, and your saved addresses and order history.
- When you browse: your IP address, browser and device type, the pages you visited and the items you added to the cart. This is used to keep the cart working and to understand which products people are looking for.
- When you write to us or leave a review: whatever you choose to send, plus the name you publish it under.
Why we are allowed to hold it
We process order and delivery information because it is necessary to perform the contract you entered into when you placed the order. We process analytics and marketing information on the basis of your consent, which you can withdraw at any time. We keep tax and accounting records because Pakistani law requires it.
Who we share it with
Only the people who need it to get your order to you:
- Our courier partners — name, address and phone number only.
- Our payment providers, where you have chosen an online payment method.
- Our hosting provider, which stores the site and its database on our behalf.
We do not sell your data, we do not rent our customer list, and we do not share it with advertisers.
Health information
You do not need to tell us anything about your health to buy from us, and we ask you not to send medical details through the contact form or WhatsApp. If you do describe a condition when asking for product guidance, we use it only to answer that question and we do not add it to your customer record.
How long we keep it
- Order records: seven years, for tax and accounting.
- Account details: until you ask us to close the account.
- Contact-form messages: two years.
- Newsletter subscriptions: until you unsubscribe.
Cookies
The site sets a small number of cookies. Some are strictly necessary — they remember what is in your cart and keep you signed in, and the site cannot work without them. Others help us count visits and see which pages are useful. You can clear or block cookies in your browser settings; if you block the necessary ones, the cart and checkout will stop working.
Your rights
You can ask us to show you the data we hold about you, correct anything that is wrong, delete your account, or stop sending you marketing. Email info@laraiborganicstore.com and we will respond within thirty days. If you are unhappy with our response, you may raise it with the relevant authority in your jurisdiction.
Children
This store is not intended for children under 18, and we do not knowingly collect their data. Products intended for children should be bought and administered by a parent or guardian.
Security
The live site runs over HTTPS, passwords are hashed, and access to the order system is limited to staff who need it. No system is perfectly secure, so if a breach ever affects your data we will tell you and the relevant authority promptly.
Changes
If we change this policy we will update this page and change the date below. Significant changes will be announced on the site.
Last updated: 6 August 2026.